Returns

ORDERS DELIVERED IN BRAZIL

Return Policy

To start a return for an online purchase, click the button below:

Start Return

We want you to have an amazing experience with Us Two. If you need to return an item, we offer a simple, transparent process aligned with the Consumer Protection Code.

CONDITIONS FOR MAKING A RETURN

• Deadline: you have 7 days from the date of receipt of your order to request a REFUND in the same payment method or a STORE CREDIT (we do not guarantee product exchange). Requests outside this period will not be accepted.
• When registering your return, you choose between refund and store credit.
• Items must be in their original condition, have all tags, and the receipt or invoice must be presented.
• After the 7-day period, on an exceptional basis and at Us Two's discretion, we may process the return with store credit. You can choose the nearest store to make the exchange or credit via WhatsApp, or exchange in person at the store. In this case, the item must be sent directly to one of our stores by the customer, as we cannot link a new return code to your purchase after the deadline has expired.

HOW TO SEND (REVERSE LOGISTICS)

After your request is validated in our Returns system within the 7-day period, you will receive a Correios Posting Code to send the product back.

• Go to any Correios branch with the product well packaged;
• It is mandatory to present the invoice with the merchandise or a Content Declaration.

Posting Code Validity
Our Posting Code is valid for 4 (four) calendar days. This period is necessary because our production is limited, handmade, and made in small quantities. Thus, we need organization in the return of items so that the entire replacement and inspection process is possible.

REFUND OR STORE CREDIT
After we receive the product and validate its condition, according to your choice, you will receive a STORE CREDIT or we will process your REFUND in the same payment method. ATTENTION:

• Store Credit: A credit linked to your CPF to be used on the Us Two website or in physical stores, with no expiration date.
• Refund: The refund will be made in the same payment method as the original order.

• • Credit Card: The refund will appear on your statement, according to the card issuer's deadlines, and may take up to 60 days.
  • PIX: The amount will be returned directly to your account after the return is processed.

RETURNS FOR INTERNATIONAL ORDERS

For orders delivered outside Brazil, contact our e-commerce team on WhatsApp: +55 11 93200-5833. Include your order number and the items you wish to return. WhatsApp is our preferred channel; this does not exclude other forms of notice recognized by applicable law.

When to request a return

For a change of mind, our standard request period is 7 calendar days after receipt. Longer mandatory periods prevail. For EU and UK consumers, notify us within 14 days after receipt, then dispatch the goods within 14 days of your notice. In Angola, the period is 7 business days. In Mexico, it is 5 business days from delivery or signing, whichever occurs later.

Notice given within the applicable deadline counts without prior approval from our team. These change-of-mind periods do not restrict statutory rights concerning defective goods or incorrect items.

Return shipping and costs

Before shipping, request the return address in Brazil and customs instructions from our team. A domestic Correios postage code is not an international return label.

For non-defective change-of-mind returns, an international return charge may apply only where permitted by applicable law and disclosed before purchase. A minimum of US$30 (30 US dollars) per international return applies only where the law permits both the charge and this minimum, and both were disclosed before purchase. The final amount will be quoted before you agree to use the return service. Where the law limits the charge to actual direct return shipping costs, any lower actual cost prevails and the minimum will be reduced or waived as required. No restocking or administration penalty applies. We will not charge return shipping for defective or incorrect items, or where the law requires us to pay. If we offer a return label, any permitted charge will be shown before you use it.

Refunds and customs

Our team will explain the refund process and applicable deadlines for your order. Where required by law, the refund includes the original standard delivery charge. Customs duties are handled under the applicable rules.